Distributed Retail: POS Break-Fix

Timeline
Ongoing Support
Industry
Distributed Retail
Locations
200+ Locations
Service
Field Services
Technician replacing and testing hardware on site

Restore failed POS technology across a distributed store network.

Execution

How the work was delivered

Troubleshooting
Hardware replacement
Testing
Asset capture
Closure documentation

Process

Respond

Point of sale system in a retail store

Diagnose

Technician diagnosing equipment

Repair

Hardware connections being repaired

Verify

Technician verifying the repair with a handheld tester
Touchscreen POS terminal in use
Outcome

Consistent support across multiple markets.